FBLook Support Center

FBLook Frequently Asked Questions

Functionality

Does FBLook support proxy servers?
Yes, FBLook uses Internet Explorer proxy settings. So if you configure IE to go through a proxy server, FBLook will pick up those settings.

If I start typing a new status message and Alt-Tab away from Outlook, the typed text disappears. Why?
Unfortunately, that is how this particular Outlook's control works. You will see the same behavior in other places using this control, such as Outlook's standard "Find a contact" field.

Installation and Compatibility

What operating systems and Outlook versions are supported?
TechHit FBLook for Outlook runs on Windows 2000, XP and Vista. It is compatible with Outlook 2003 and 2007. FBLook does NOT work with Outlook Express.

I don't see FBLook Outlook toolbar after installing FBLook. Why?
Restart Outlook. Make sure you shutdown Outlook completely during the restart. (Use the task manager to verify that Outlook is not running).

In Outlook 2007, if the above does not help, please open "Tools->Trust Center->Addins". If "Apply macro security settings to installed add-ins" is checked, uncheck it and restart Outlook.





EMAIL SUPPORT
Contact support with any questions, comments or suggestions.

Please include as much information as possible with your message. We need at least the following information to be able to resolve issues as fast as possible:

  • Detailed description of the problem
  • Operating system version (Windows 98, ME, 2000, XP, Vista)
  • Outlook version (Outlook 97, 98, 2000, 2002, 2003, 2007) and Office Service Pack version
  • Type of email server your are using (Exchange, POP3, IMAP, etc)
  • Your registration code, if you are a registered user