SnoozeIt Frequently Asked Questions (FAQ)

Functionality

How do I follow up on a sent message?

Please see Follow up on sent messages.

Does snooze for 2, 3, 4 days mean exactly 48, 72, 96 hours?

“1 day” is always exactly 24 hours, because there is a separate “Tomorrow Morning” option.

For 2 or more days, by default, SnoozeIt uses an exact multiple of 24 hours. If you prefer, you can change that to the morning (respecting the StartAM setting), by checking Default To Morning For Durations Of 2 Days Or Longer in the Options window.

Where does SnoozeIt keep snoozed messages?

Snoozed messages are stored in a folder under your Inbox - Inbox\SnoozeIt\Snooze.

How do I unsnooze a message before its due time?

Simply drag and drop that message from folder Inbox\SnoozeIt\Snooze back into the Inbox (or into any other Outlook folder).

How can I see Due Date for messages in the Snooze folder?

  1. Switch to the “Snooze” folder. It is located under your Inbox - Inbox\SnoozeIt\Snooze.
  2. Click on the Outlook Ribbon “View” tab.
  3. Click “Add Columns”.
  4. From the “Select available columns from” drop-down, select “User-defined fields in folder”.
  5. From the “Available Columns” panel in that window, select “SnoozeIt Due” and Click “Add”.
  6. Click “OK” to close the window.

How do I sort messages in the Snooze folder by Due Date?

  1. Switch to the “Snooze” folder. It is located under your Inbox - Inbox\SnoozeIt\Snooze.
  2. Click on the Outlook Ribbon “View” tab.
  3. Uncheck “Show as conversations” checkbox if it is checked. When Outlook prompts to choose an option in “Do not show messages arranged by conversations in”, select “This folder”. Note: If you do not uncheck “Show as conversations” checkbox, Outlook will default to sorting the view by “Received” column instead of “SnoozeIt Due” every time you change the sort order.
  4. Click the “View Settings” button.
  5. Click “Sort”.
  6. From the “Select available columns from” drop-down, located at the bottom of “Sort” window, select “User-defined fields in folder”.
  7. From the “Sort items by” drop-down, select “SnoozeIt Due”.
  8. Click “OK” to close the view settings window.

Does SnoozeIt send my email data to TechHit servers?

SnoozeIt logic is client-based. Your email is not sent to TechHit servers.

Installation and Compatibility

What operating systems are supported?

SnoozeIt for Microsoft Outlook runs on Windows 7, 8, 8.1, 10, 2008 R2, 2012 R2 with the latest Service Pack.

What versions of Outlook are supported?

  • SnoozeIt works with Outlook 2010, 2013, 2016 (both 32 and 64 bit).

Be sure to install the latest Office Service Pack. We recommend that you enable automatic Windows Updates to keep your system up-to-date.

Note

SnoozeIt does NOT work with Outlook Express, Windows Mail or Outlook for Mac.

Are Office 365 accounts supported?

Yes.

Does SnoozeIt work with Outlook Web Access (OWA)?

SnoozeIt does not support Outlook Web Access. It requires regular Outlook.

I don’t see SnoozeIt in Outlook after installing it. Why?

Restart Outlook. Make sure you shutdown Outlook completely during the restart. (Use the Task Manager to verify that Outlook is not running).

If the above does not help, please verify that the Apply macro security settings to installed add-ins option is OFF. If that option is checked, uncheck it and restart Outlook. It is located under:

  • Outlook 2010, 2013, 2016: File -> Options -> Trust Center -> Trust Center Settings -> Macro Settings.

If the above does not help, please try the steps listed in the next question.

SnoozeIt has disappeared from my outlook. How do I get it back?

Please check the following location:

If you see SnoozeIt on that list, select it and click Enable. Then restart Outlook.

In Outlook 2010, 2013, 2016, if the above does not help, please verify that the Apply macro security settings to installed add-ins option is OFF. If that option is checked, uncheck it and restart Outlook. It is located under:

  • Outlook 2010, 2013, 2016: File -> Options -> Trust Center -> Trust Center Settings -> Macro Settings.

If the above does not help, please try the steps listed in the next question.

Note

If this happens to you repeatedly, there is likely an issue with Outlook itself. By far, the most common reason for this is a corrupted PST/OST file. You will find a solution for this and other potential reasons in this article. Please run scanpst on all your PST/OST files. Please note that you have to run scanpst repeatedly on every PST/OST file, until it tells you that there are no more errors in the file.

Note

If this happens to you repeatedly, there is likely an issue with Outlook itself. By far, the most common reason for this is a corrupted PST/OST file. You will find a solution for this and other potential reasons in this article. Please run scanpst on all your PST/OST files. Please note that you have to run scanpst repeatedly on every PST/OST file, until it tells you that there are no more errors in the file.

Why does the SnoozeIt toolbar disappear after I restart Outlook?

This issue is likely caused by the fact that Outlook is still running after you closed its main window (usually due to a third-party misbehaving add-in).

Next time this happens, please use the following steps:

  • Close Outlook
  • Open the Task Manager
  • Switch to the Processes tab
  • Find Outlook.exe
  • Select it and click “End Task”
  • Wait 5 seconds, then start Outlook again.

That should bring your missing SnoozeIt back.

If this keeps happening to you, you might want to disable some of the add-ins you have installed, to find which one is causing this issue. Please see this article for more information.

I am a licensed user. How do I get updates?

Use the Check For Updates command.

How do I install the product for all users on a computer or a Terminal Server?

The default EXE installer installs the product for the current user only. We do provide a separate MSI installer for Administrators installing for all users.

I administer thousands of workstations. How do I easily deploy SimplyFile to all of them?

We provide a mechanism for large scale deployment and administration. Please contact us for details.

Licensing

How do I enter my license key into SnoozeIt?

Click More (last SnoozeIt button in the main Outlook window), then select Enter License Key.

How do I transfer my SnoozeIt license to a new computer?

Please see this section of the User Guide. Be sure to save your license key email in a safe place.

How many licenses do I need?

You need one license for each computer where you install the product. If multiple users use the same computer (not at the same time), you only need one license for that computer, unless it is a shared server environment, such as Terminal Server, Citrix, etc. In that case, you need a license for each user who has an ability to run the product on that server. (Named user license, rather than concurrent license).