EZDetach for Microsoft Outlook runs on Windows XP, Vista, Windows 7 or 8 with the latest Service Pack.
Be sure to install the latest Office Service Pack. We recommend that you enable automatic Windows Updates to keep your system up-to-date.
EZDetach does NOT work with Outlook Express, Windows Mail or Outlook for Mac.
Please check the following location:
If you see EZDetach on that list, select it and click Enable. Then restart Outlook.
In Outlook 2007, 2010 and 2013, if the above does not help, please verify that the Apply macro security settings to installed add-ins option is OFF. If that option is checked, uncheck it and restart Outlook. It is located under:
If the above does not help, please try the steps listed in the next question.
If this happens to you repeatedly, there is likely an issue with Outlook itself. By far, the most common reason for this is a corrupted PST/OST file. You will find a solution for this and other potential reasons in this article. Please run scanpst on all your PST/OST files. Please note that you have to run scanpst repeatedly on every PST/OST file, until it tells you that there are no more errors in the file.
This issue is likely caused by the fact that Outlook is still running after you closed its main window (usually due to a third-party misbehaving add-in).
Next time this happens, please use the following steps:
That should bring your missing EZDetach back.
If this keeps happening to you, you might want to disable some of the add-ins you have installed, to find which one is causing this issue. Please see this article for more information.
Follow instructions in your “license information” email. It will point you to the “Enter License Key” command, located under:
Note: Instructions for older versions of EZDetach are different. Please see your license information email for details.
Please see this section of the User Guide. Be sure to save your license key email in a safe place.
You have to purchase a separate license for each user/computer you would like to install EZDetach on. To purchase several licenses in one order, please enter the desired number in the Quantity field on the order form. To get to the order form, follow the “Buy Now” button from the main EZDetach page.
Did you remember to enable the Remove attachments option? After removing attachments, to make your PST files smaller, you have to compact them. If that does not help, your PST might be corrupted. Please run scanpst, also known as Inbox Repair Tool, on your file and fix any errors it finds. Do backup your PST file first, just in case. Scanpst instructions are here.
Simply hit Ctrl+Shift+J as soon as you open the “Save Attachments” window. See this page for more details and a video illustration.
Yes, EZDetach works on messages in Public Folders. It can also be used on messages in Exchange mailboxes and Personal Folders (PST).
EZDetach does not support Outlook Web Access. It requires regular Outlook.
Yes, it can. In fact, this can be a quick timesaver for cases when you need to notify your coworkers about saved messages. To enable this option, create the following registry value and set it to 1 (DWORD). Note that this option is also available via EZDetach centralized admin facilities.
Key: HKEY_CURRENT_USER\Software\TechHit.com\EZDetach\Options Value: CDPC (DWORD)
When you use EZDetach centralized administration facilities to configure end-user workstations, in some cases it is useful to define destination folder locations specific to each user. In this case, you can use environment variables, such as %USERPROFILE%, in the value “Default directory for saving messages”.
Sounds like you have created a rule that acts on sent messages. Due to the way Outlook rules work, EZDetach is only compatible with rules that act on received messages. This is because Outlook invokes sent message rules before a message is actually sent. As a workaround, you can use AutoSave or Scheduler on the Sent Items folder.
There are several potential causes for the problem: