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What is new in MessageSave 5

MessageSave Frequently Asked Questions (FAQ)

Installation and Compatibility

What operating systems are supported?

MessageSave for Microsoft Outlook runs on Windows XP, Vista, Windows 7 or 8 with the latest Service Pack.

What versions of Outlook are supported?

  • MessageSave 5 works with Outlook 2003, 2007, 2010 and 2013 (both 32 and 64 bit).
  • MessageSave 4 works with Outlook 2000, 2002, 2003, 2007 and 2010 (both 32 and 64 bit).

Be sure to install the latest Office Service Pack. We recommend that you enable automatic Windows Updates to keep your system up-to-date.

Note

MessageSave does NOT work with Outlook Express, Windows Mail or Outlook for Mac.

Are Office 365 accounts supported?

Yes.

I don’t see any new buttons on the Outlook toolbar after installing MessageSave. Why?

Restart Outlook. Make sure you shutdown Outlook completely during the restart. (Use the Task Manager to verify that Outlook is not running).

MessageSave Outlook toolbar button is usually located on the far right of the toolbar. Sometimes the Outlook window is not wide enough to show all buttons. Try maximizing the Outlook window, or click on the little right arrow to the right of the toolbar.

In Outlook 2007 and 2010, if the above does not help, please verify that the Apply macro security settings to installed add-ins option is OFF. If that option is checked, uncheck it and restart Outlook. It is located under:

  • Outlook 2010: File -> Options -> Trust Center -> Trust Center Settings -> Macro Settings.
  • Outlook 2007: Tools->Trust Center->Addins.

If the above does not help, please try the steps listed in the next question.

MessageSave has disappeared from my outlook. How do I get it back?

Please check the following location:

  • Outlook 2010 and 2013: File -> Options -> Addins -> Manage: Disabled Items -> Go
  • Outlook 2007: Help -> Disabled Items
  • Outlook 2003 or earlier: Help -> About Microsoft Outlook -> Disabled Items

If you see MessageSave on that list, select it and click Enable. Then restart Outlook.

In Outlook 2007, 2010 and 2013, if the above does not help, please verify that the Apply macro security settings to installed add-ins option is OFF. If that option is checked, uncheck it and restart Outlook. It is located under:

  • Outlook 2010 and 2013: File -> Options -> Trust Center -> Trust Center Settings -> Macro Settings.
  • Outlook 2007: Tools->Trust Center->Addins.

If the above does not help, please try the steps listed in the next question.

Note

If this happens to you repeatedly, there is likely an issue with Outlook itself. By far, the most common reason for this is a corrupted PST/OST file. You will find a solution for this and other potential reasons in this article. Please run scanpst on all your PST/OST files. Please note that you have to run scanpst repeatedly on every PST/OST file, until it tells you that there are no more errors in the file.

Why does the MessageSave toolbar disappear after I restart Outlook?

This issue is likely caused by the fact that Outlook is still running after you closed its main window (usually due to a third-party misbehaving add-in).

Next time this happens, please use the following steps:

  • Close Outlook
  • Open the Task Manager
  • Switch to the Processes tab
  • Find Outlook.exe
  • Select it and click “End Task”
  • Wait 5 seconds, then start Outlook again.

That should bring your missing MessageSave back.

If this keeps happening to you, you might want to disable some of the add-ins you have installed, to find which one is causing this issue. Please see this article for more information.

I am a licensed user. How do I get updates?

For MessageSave 5, use the Check for Updates command. For previous versions of MessageSave, you can download the latest update for which you are eligible from this page.

I administer thousands for workstations. How do I easily deploy MessageSave to all of them?

We provide a mechanism for large scale deployment and administration. Please contact us for details.

Licensing

How do I enter my license key into MessageSave?

Follow instructions in your “license information” email. It will point you to the “Enter License Key” command, located under:

  • Outlook 2010 or newer: MessageSave Ribbon dropdown. (Click on the lower part of the MessageSave button, which looks like a small triangle).
  • Outlook 2007 or older: Tools->MessageSave->Enter License Key menu in the main Outlook window.

Note: Instructions for older versions of MessageSave are different. Please see your license information email for details.

How do I transfer my MessageSave license to a new computer?

Please see this section of the User Guide. Be sure to save your license key email in a safe place.

Can I buy one license and use it for all users in my office?

You have to purchase a separate license for each user/computer you would like to install MessageSave on. To purchase several licenses in one order, please enter the desired number in the Quantity field on the order form. To get to the order form, follow the “Buy Now” button from the main MessageSave page.

Functionality

How do I save all messages from Inbox and all subfolders?

Follow these simple steps:

  • Open the folder from which you would like to save messages (for example, Inbox).
  • Click on the MessageSave toolbar button.
  • Select “All messages in the current folder” and check the “Include Subfolders” checkbox.
  • Click the “Save Now” button.

That’s it! Note, the above steps will work for any folder, not just the Inbox.

How do I search in the files saved with MessageSave?

If you are using Windows 7 or newer, built-in Windows Search does a great job of indexing MSG files and their content, including any attachments. Be sure to include the folders with MSG files into the list of locations indexed by Windows Search.

For Windows XP, Windows Search is available as a separate download. After installing Windows Search on XP, download and install the Windows Desktop Search: Add-in for Outlook saved msg file indexing in order to enable MSG content indexing.

Does MessageSave save attachments along with the messages?

Yes, by default, the entire message, including all attachments are saved in the msg file.

How do I quickly see which MSG files have attachments?

The Categories column in Windows File Explorer will contain A if the message has an attachment. See Add Sender Information To Saved Files for details.

Does MessageSave work on Exchange Public Folders?

Yes, MessageSave works on messages in Public Folders. It can also be used on messages in Exchange mailboxes and Personal Folders (PST).

Does MessageSave work with Outlook Web Access (OWA)?

MessageSave does not support Outlook Web Access. It requires regular Outlook.

How do I use QuickJump to select destination folder in MessageSave?

Simply hit Ctrl+Shift+J as soon as you open the “Save Messages” window. See this page for more details and a video illustration.

Can MessageSave copy destination folder path to the clipboard after saving messages?

Yes, it can. In fact, this can be a quick timesaver for cases when you need to notify your coworkers about saved messages. To enable this option, create the following registry value and set it to 1 (DWORD). Note that this option is also available via MessageSave centralized admin facilities.

Key: HKEY_CURRENT_USER\Software\TechHit.com\MessageSave\Options Value: CDPC (DWORD)

Can I use environment variables in the destination folder path?

When you use MessageSave centralized administration facilities to configure end-user workstations, in some cases it is useful to define destination folder locations specific to each user. In this case, you can use environment variables, such as %USERPROFILE%, in the value “Default directory for saving messages”.

How can MessageSave help me migrate email messages, Contacts and Calendar to Mac Apple Mail or Entourage?

MessageSave can export your email messages, Contacts and Calendar in a format which can be imported into Aplle Mail, Entourage and other email clients. The export commands are located under the “Tools->MessageSave->Apple Mac Export” menu. Please see the following links for more information on exporting email messages, Contacts and Calendar.

Can MessageSave save digitally signed or encrypted messages?

Yes, it can.

I created a rule with MessageSave custom action, but it doesn’t work. Why?

There are several potential causes for the problem:

  • Make sure you click the “Change...” button when creating rules.
  • Make sure you don’t have multiple instances of Outlook simultaneously accessing the same Exchange server mailbox. For example, one each on your home and office computers.
  • Read these Microsoft Knowledge Base articles on Outlook rule troubleshooting: Outlook 2003

Messages older than one year are not been saved. Why?

You must be using Outlook 2013 with an Exchange account. By default Outlook 2013 synchronizes only 12 months worth of messages. Please follow the directions in this article to set the “Mail to keep offline” value to All.

MBOX Format and Exporting to Mac

The questions below apply only to customers who use MessageSave to transfer Outlook Email, Contacts and Calendar to Apple Mac.

Can MessageSave be used to transfer email for Outlook for Mac to Apple Mail?

MessageSave only supports migrating from Windows Outlook to Mac. It does not work with Mac Outlook.

How do I import an MBOX file into Apple Mail?

See this page for instructions on importing MBOX files into Apple Mail.

How do I import an MBOX file into Outlook 2011 for Mac?

See this page for instructions on importing MBOX fiels into Outlook 2011 for Mac.

How do I import an MBOX file into Mac Enoutrage?

To import an mbox file into Entourage, simply drag and drop it onto the Entourage Inbox (in the Entourage folder list). After that, you should see a small triangle to the left of the Inbox. Click on it to display the newly imported folder(s). More details on importing MBOX files into Entourage.

After importing MBOX file into Entourage, timestamps are showing the import time, not message time.

Entourage has two timestamps columns - Received and Sent. The Received column displays the time of import. The Sent column displays the actual message time. You can enable the Sent column via the View menu.

Why do I not see MBOX option in the MesageSave Format drop-down?

You must be running Outlook 2000. The MBOX option is only available when MessageSave is used with Outlook 2002 or newer.