MessageSave for Microsoft Outlook runs on Windows 2008 R2, 2012 R2, XP, Vista, 7 or 8 with the latest Service Pack.
Be sure to install the latest Office Service Pack. We recommend that you enable automatic Windows Updates to keep your system up-to-date.
MessageSave does NOT work with Outlook Express, Windows Mail or Outlook for Mac.
Please check the following location:
If you see MessageSave on that list, select it and click Enable. Then restart Outlook.
In Outlook 2007, 2010 and 2013, if the above does not help, please verify that the Apply macro security settings to installed add-ins option is OFF. If that option is checked, uncheck it and restart Outlook. It is located under:
If the above does not help, please try the steps listed in the next question.
If this happens to you repeatedly, there is likely an issue with Outlook itself. By far, the most common reason for this is a corrupted PST/OST file. You will find a solution for this and other potential reasons in this article. Please run scanpst on all your PST/OST files. Please note that you have to run scanpst repeatedly on every PST/OST file, until it tells you that there are no more errors in the file.
This issue is likely caused by the fact that Outlook is still running after you closed its main window (usually due to a third-party misbehaving add-in).
Next time this happens, please use the following steps:
That should bring your missing MessageSave back.
If this keeps happening to you, you might want to disable some of the add-ins you have installed, to find which one is causing this issue. Please see this article for more information.
For MessageSave 5, use the Check for Updates command. For previous versions of MessageSave, you can download the latest update for which you are eligible from this page.
Follow instructions in your “license information” email. It will point you to the “Enter License Key” command, located under:
Note: Instructions for older versions of MessageSave are different. Please see your license information email for details.
Please see this section of the User Guide. Be sure to save your license key email in a safe place.
You have to purchase a separate license for each user/computer. To purchase several licenses in one order, please enter the desired number in the Quantity field on the order form. To get to the order form, follow the “Buy Now” button from the main MessageSave page.
Follow these simple steps:
That’s it! Note, the above steps will work for any folder, not just the Inbox.
If you are using Windows 7 or newer, built-in Windows Search does a great job of indexing MSG files and their content, including any attachments. Be sure to include the folders with MSG files into the list of locations indexed by Windows Search.
For Windows XP, Windows Search is available as a separate download. After installing Windows Search on XP, download and install the Windows Desktop Search: Add-in for Outlook saved msg file indexing in order to enable MSG content indexing.
Yes. On Windows 7 and 8, you can enable File Explorer “Preview Pane” to preview MSG files, you need Outlook 2010 or above, for the File Explorer preview pane to work on MSG files.
Yes, by default, the entire message, including all attachments are saved in the msg file.
The Categories column in Windows File Explorer will contain A if the message has an attachment. See Add Sender Information To Saved Files for details.
Yes, MessageSave works on messages in Public Folders. It can also be used on messages in Exchange mailboxes and Personal Folders (PST).
MessageSave does not support Outlook Web Access. It requires regular Outlook.
Simply hit Ctrl+Shift+J as soon as you open the “Save Messages” window. See this page for more details and a video illustration.
Yes, it can. In fact, this can be a quick timesaver for cases when you need to notify your coworkers about saved messages. To enable this option, create the following registry value and set it to 1 (DWORD). Note that this option is also available via MessageSave centralized admin facilities.
Key: HKEY_CURRENT_USER\Software\TechHit.com\MessageSave\Options Value: CDPC (DWORD)
When you use MessageSave centralized administration facilities to configure end-user workstations, in some cases it is useful to define destination folder locations specific to each user. In this case, you can use environment variables, such as %USERPROFILE%, in the value “Default directory for saving messages”.
MessageSave can export your email messages, Contacts and Calendar in a format which can be imported into Aplle Mail, Entourage and other email clients. The export commands are located under the “Tools->MessageSave->Apple Mac Export” menu. Please see the following links for more information on exporting email messages, Contacts and Calendar.
Yes, it can.
There are several potential causes for the problem:
The questions below apply only to customers who use MessageSave to transfer Outlook Email, Contacts and Calendar to Apple Mac.
MessageSave only supports migrating from Windows Outlook to Mac. It does not work with Mac Outlook.
To import an mbox file into Entourage, simply drag and drop it onto the Entourage Inbox (in the Entourage folder list). After that, you should see a small triangle to the left of the Inbox. Click on it to display the newly imported folder(s). More details on importing MBOX files into Entourage.
Entourage has two timestamps columns - Received and Sent. The Received column displays the time of import. The Sent column displays the actual message time. You can enable the Sent column via the View menu.
You must be running Outlook 2000. The MBOX option is only available when MessageSave is used with Outlook 2002 or newer.