EZDetach Support Center

EZDetach Frequently Asked Questions

Installation and Compatibility

What operating systems are supported?
EZDetach for Outlook runs on Windows 98, ME, NT4, 2000, XP and Vista.

What versions of Outlook are supported?
EZDetach for Outlook works with Outlook 2000, 2002, 2003 and 2007 (with latest Service Packs). EZDetach does NOT work with Outlook Express.

I don't see any new buttons on the Outlook toolbar after installing EZDetach. Why?
Restart Outlook. Make sure you shutdown Outlook completely during the restart. (Use the task manager to verify that Outlook is not running).

EZDetach Outlook toolbar button is usually located on the far right of the toolbar. Sometimes the Outlook window is not wide enough to show all icons. Try maximizing the Outlook window, or click on the little right arrow to the right of the toolbar.

I am a licensed user. How do I get updates?
You can download the latest update for which you are eligible from this page.

Outlook displays DLL errors about EZDetach
Are you seeing any of the following error messages
"The add-in "c:\Program Files\TechHit.com\EZDetach\EZDetach.dll" could not be installed or loaded. This problem may be resolved by using Detect and Repair on the Help Menu."
or
The Add-in "EZDetach" (c:\Program Files\TechHit.com\EZDetach\EZDetach.dll) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an updated. If no update is available, please uninstall the Add-in. Out of memory or system resources. Close some window or programs and try again.?

This is a very misleading message. Do not run Detect and Repair. Please download the latest version, it has a workaround for this Outlook issue.

Functionality

I have ezdetached a number of attachments, but my pst size has not decreased. Why?
To make your PST files smaller, you have to compact them.

I checked the "Append 'From' Email" checkbox, but sender email is not appended to filenames. Why?
If you are using a Microsoft Exchange server and you receive an email from somebody on the same Exchange server, his/her email will not be appended to the file name. This behavior is by design.

The "Reattach Links" command doesn't seem to be working for me.
Some 3rd party add-ins are known to interfere with Outlook operation. See this page for the list of offending add-ins.

I created a rule with EZDetach custom action, but it doesn't work. Why?
There are several potential causes for the problem:

My version of Outlook 97 does not have Rules Wizard. Why?

Rules Wizard is not bundled with Outlook 97. Microsoft provides it as a separate download.





EMAIL SUPPORT
Contact support with any questions, comments or suggestions.

Please include as much information as possible with your message. We need at least the following information to be able to resolve issues as fast as possible:

  • Detailed description of the problem
  • Operating system version (Windows 98, ME, 2000, XP, Vista)
  • Outlook version (Outlook 97, 98, 2000, 2002, 2003, 2007) and Office Service Pack version
  • Type of email server your are using (Exchange, POP3, IMAP, etc)
  • Your registration code, if you are a registered user