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EZDetach Frequently Asked Questions

Installation and Compatibility

What operating systems are supported?
EZDetach for Outlook runs on Windows 98, ME, NT4, 2000, XP and Vista.

What versions of Outlook are supported?
EZDetach for Outlook works with Outlook 2000, 2002, 2003 and 2007 (with latest Service Packs). EZDetach does NOT work with Outlook Express.

I don't see any new buttons on the Outlook toolbar after installing EZDetach. Why?
Restart Outlook. Make sure you shutdown Outlook completely during the restart. (Use the task manager to verify that Outlook is not running).

EZDetach Outlook toolbar button is usually located on the far right of the toolbar. Sometimes the Outlook window is not wide enough to show all icons. Try maximizing the Outlook window, or click on the little right arrow to the right of the toolbar.

I am a licensed user. How do I get updates?
You can download the latest update for which you are eligible from this page.

Outlook displays DLL errors about EZDetach
Are you seeing any of the following error messages
"The add-in "c:\Program Files\TechHit.com\EZDetach\EZDetach.dll" could not be installed or loaded. This problem may be resolved by using Detect and Repair on the Help Menu."
or
The Add-in "EZDetach" (c:\Program Files\TechHit.com\EZDetach\EZDetach.dll) cannot be loaded and has been disabled by Outlook. Please contact the Add-in manufacturer for an updated. If no update is available, please uninstall the Add-in. Out of memory or system resources. Close some window or programs and try again.?

This is a very misleading message. Do not run Detect and Repair. Please download the latest version, it has a workaround for this Outlook issue.

Functionality

I have ezdetached a number of attachments, but my pst size has not decreased. Why?
To make your PST files smaller, you have to compact them.

I checked the "Append 'From' Email" checkbox, but sender email is not appended to filenames. Why?
If you are using a Microsoft Exchange server and you receive an email from somebody on the same Exchange server, his/her email will not be appended to the file name. This behavior is by design.

The "Reattach Links" command doesn't seem to be working for me.
Some 3rd party add-ins are known to interfere with Outlook operation. See this page for the list of offending add-ins.

I created a rule with EZDetach custom action, but it doesn't work. Why?
There are several potential causes for the problem:

• Make sure you click the "Change..." button when creating rules.
• Make sure you don't have multiple instances of Outlook simultaneously accessing the same Exchange server mailbox. For example, one each on your home and office computers.
• Read these Microsoft Knowledge Base articles on Outlook rule troubleshooting:
  Outlook 97
  Outlook 98
  Outlook 2000
  Outlook 2002
  Outlook2000: Rules Based on Mail Sent to Yourself Do Not Fire Consistently
  Outlook2000: Rule Based on Sender Name May Not Work

My version of Outlook 97 does not have Rules Wizard. Why?

Rules Wizard is not bundled with Outlook 97. Microsoft provides it as a separate download.