OutTwit Support Center

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OutTwit Frequently Asked Questions

Functionality

Which Twitter commands can I use with OutTwit?
The following Twitter commands should work through OutTwit:

d username 
@username
follow username
leave username
track word
untrack word

Does OutTwit support proxy servers?
Yes, OutTwit uses Internet Explorer proxy settings. So if you configure IE to go through a proxy server, OutTwit will pick up those settings. In most cases, if you are able to access twitter.com using IE, OutTwit should work as well.

If I start typing a new Tweet and Alt-Tab away from Outlook, the typed text disappears. Why?
Unfortunately, that is how this particular Outlook's control works. You will see the same behavior in other places using this control, such as Outlook's standard "Find a contact" field.

How do I send a direct message or a reply using OutTwit?
To send a direct message, simply start your message with

d username

Note:You can also use Outlook's "Reply" command to reply to someone with a direct message.

To send a reply, start your message with

@username

I follow many people and my Tweets pile up too quickly. How do I configure OutTwit to pull Tweets only from specific people?
One of the nice things about pulling your Tweets into Outlook is that you can use the full power of Outlook for managing tweets.
For example, you can:

• Create SearchFolders to display only tweets from particular senders, or only tweets that contain a particular word, or match any other criteria supported by Outlook filters. Information on using Outlook Search Folders.
• Use Outlook's AutoArchive functionality to delete tweets older than a certain number of days.
• Use Outlook's search (or any other search product that indexes Outlook messages) to search your tweets.

Outlook is a very powerful tool - take advantage of its power and flexibility.

How do I automatically remove old tweets from Outlook?
You can do that using Outlook's AutoArchive functionality. To enable it: Right-click on a folder; Select Properties; Click on the AutoArchive tab; Specify the retention settings for this folder.

Is there a way to adjust the width of the message entry field on the OutTwit toolbar?
Yes, follow these steps (requires version 0.4.2.26 or later):

1. Close Outlook.
2. Set the desired width by changing the following registry value -
   Key: HKEY_CURRENT_USER\Software\TechHit.com\OutTwit\Options
   Value: TBMessageFieldWidth (DWORD)
   Default: 300 (px).

Note: be sure to close Outlook before making this registry change, and double check that you are entering the value in decimal. As always, be careful when making registry changes.

Is there a preview where the tinyurl links will take me?
Yes, OutTwit has an option to replace tinyurl.com URLs with preview.tinyurl.com. Using preivew.tinyurl.com will show you where a link points to, before taking you to the destination site.

To enable this option, set the following registry value to 1 -
Key: HKEY_CURRENT_USER\Software\TechHit.com\OutTwit\Options\Account
Value: TinyUrlPreview (DWORD)

Note: be sure to close Outlook before making this registry change, and double check that you are entering the value in decimal. As always, be careful when making registry changes.

Does OutTwit work with Non-English alphabets?
Yes, you should be able to use OutTwit to post and read tweets in any language or alphabet. If it does not work for you, please let us know.

Compatibility with other applications.
We had a customer report an issue with Windows crashing and Outlook blaming OutTwit for it. The customer did a fair amount of troubleshooting and he narrowed it down to Google Desktop Search (GDS) version 5.5.0709.30344. After he uninstalled GDS the crashes stopped.

Installation and Compatibility

What operating systems and Outlook versions are supported?
TechHit OutTwit for Outlook runs on Windows 2000, XP and Vista. It is compatible with Outlook 2003 and 2007 (with latest Service Packs). OutTwit does NOT work with Outlook Express.

I don't see OutTwit Outlook toolbar after installing OutTwit. Why?
Restart Outlook. Make sure you shutdown Outlook completely during the restart. (Use the task manager to verify that Outlook is not running).