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Frequently Asked Questions

Functionality

I am a licensed user. How do I get updates?
You can download the latest update for which you are eligible from this page.

How do I transfer the learning history from one computer to another?
Starting with version 2.0, SimplyFile has a manual "Train SimplyFile" command. Using that command you can complete training on your new computer in just a few minutes. With this command, there is no need to transfer history between computers.

I have several folders with the same name. How can I tell them apart?
Simply enable the following option in the SimplyFile Options window - "Display full folder path". After that, SimplyFile will start displaying the full path for each folder, so that you can easily tell which folder is where.

Does SimplyFile have configurable keyboard shortcuts so that I don't have to use the mouse?
Yes, absolutely. Open the "Hotkeys" tab in the SimplyFile's Options window and configure keyboard shortcuts for fast operation.

Why doesn't SimplyFile display Public Folders in the QuickPick window?
SimplyFile does have an option to display Public Folders in the QuickPick folder list. To enable that option:

1. Close Outlook.
2. Create the following registry value and set it to 1.
   Key: HKEY_CURRENT_USER\Software\TechHit.com\SimplyFile\Options Value: IncludePublicFolders (DWORD)

Why does the SimplyFile toolbar disappears after I restart Outlook?
This issue is likely caused by the fact that Outlook is still running after you closed its main window (usually due to a third-party misbehaving add-in).

Next time this happens, please use the following steps:

• Close Outlook
• Open the Task Manager
• Switch to the Processes tab
• Find Outlook.exe
• Select it and click "End Task"
• Wait 5 seconds, then start Outlook again.

SimplyFile has disappeared from my outlook. How do I get it back?
Please check the following location:
Outlook 2007:Help -> About Microsoft Outlook -> Disabled Items
Outlook 2003 or earlier: Help -> About Microsoft Outlook -> Disabled Items
If you see SimplyFile on that list, select it and click Enable. Then restart Outlook.

In Outlook 2007, if the above does not help, please open "Tools->Trust Center->Addins". If "Apply macro security settings to installed add-ins" is checked, uncheck it and restart Outlook.

Installation and Compatibility

I don't SimplyFile toolbar after running the installer. Why?
Restart Outlook. Make sure you shutdown Outlook completely during the restart. (Use the task manager to verify that Outlook is not running).

In Outlook 2007, if the above does not help, please open "Tools->Trust Center->Addins". If "Apply macro security settings to installed add-ins" is checked, uncheck it and restart Outlook.

What operating systems and Outlook versions are supported?
TechHit SimplyFile for Microsoft Outlook runs on Windows 2000, XP and Vista. It is compatible with Outlook 2000, 2002, 2003, 2007, 2010 (with latest Service Packs). SimplyFile does NOT work with Outlook Express.