SimplyFile 
Support Center
Frequently Asked Questions
Functionality
I am a licensed user. How do I get updates?
You can download the latest update for which you are eligible from
this page.
How do I transfer the learning history from one computer to another?
Starting with version 2.0, SimplyFile has a manual "Train SimplyFile" command. Using that command you can complete training on
your new computer in just a few minutes. With this command, there is no need to transfer history between computers.
Why does the SimplyFile toolbar disappears after I restart Outlook?
This issue is likely caused by the fact that Outlook is still running after
you closed its main window (usually due to a third-party misbehaving add-in).
Next time this happens, please use the following steps:
- Close Outlook
- Open the Task Manager
- Switch to the Processes tab
- Find Outlook.exe
- Select it and click "End Task"
- Wait 5 seconds, then start Outlook again.
Installation and Compatibility
What operating systems and Outlook versions are supported?
TechHit SimplyFile for Microsoft Outlook runs on Windows 2000, XP and Vista.
It is compatible with Outlook 2000, 2002, 2003 and 2007 (with latest Service Packs).
SimplyFile does NOT work with Outlook Express.
EMAIL SUPPORT
Contact support with any questions, comments or suggestions.
Please include as much information as possible with your message. We need at least the following information to be able to resolve issues as fast as possible:
- Detailed description of the problem
- Operating system version (Windows 98, ME, 2000, XP, Vista)
- Outlook version (Outlook 97, 98, 2000, 2002, 2003, 2007) and Office Service Pack version
- Type of email server your are using (Exchange, POP3, IMAP, etc)
- Your registration code, if you are a registered user