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QuickJump Frequently Asked Questions (FAQ)

Installation and Compatibility

How do I install and activate the product?

Step 1 - Install the software

Download and install the trial version of the product, if you have not already done so. Run the installer and follow the prompts. If you have a license, be sure to install the version for which you are licensed.

Step 2 - Enter the license key

  • Open the main QuickJump window (hit Ctrl+Shift+J).
  • Click Enter License Key menu at the top of the main window.

Tip

Be sure to save your license key email in a safe place. You will need it if you decide to move the product to a new computer in the future.

What operating systems are supported?

Windows 7, 8, 8.1, 10, 2012 R2, 2016 with the latest Service Pack. Microsoft .NET Framework version 4.6 or newer is required.

How do I install the product for all users on a computer or a Terminal Server?

The default EXE installer installs the product for the current user only. We do provide a separate MSI installer for Administrators installing for all users (requires the enterprise edition).

I administer thousands of workstations. How do I easily deploy QuickJump to all of them?

For the enterprise edition customers, we provide a mechanism for large scale deployment and administration. Contact us for details.

Licensing

How do I enter my license key into QuickJump?

See this FAQ.

How do I transfer my QuickJump license to a new computer?

Please see the Changing Computers section of the User Guide. Be sure to save your license key email in a safe place.

How many licenses do I need?

Starting with version 2, QuickJump is licensed per-user. A licensed user can use the product on up to 5 devices, provided all devices are exclusively used by that user. If multiple users have access to a device where the product is installed, each user requires a license.

Prior to v2, QuickJump was license per user per device.

How do I cancel my subscription?

We believe cancelling a subscription should be as easy as creating one.

If you ran into any issues, give us a chance to help you fix them.

Cancel your subscription.

Functionality

Does QuickJump send my folder data to TechHit servers?

QuickJump logic is client-based. Your folder names are not sent to TechHit servers.

Not all my folders are showing up in QuickJump, why?

By default, QuickJump indexes only a subset of your folders. To configure QuickJump to include other folders, click on the QuickJump taskbar notification area icon (next to the system clock), select Configure Folder Locations and use the Configure Folder Locations Window to add the folders you would like to have indexed. After you add new folders, it might take up to 10-15 minutes for them to become available in the Folder Lookup window.

Does QuickJump support network drives?

Yes, QuickJump supports network drives. Please see the question just above for instructions on how to add your network drives.

How can I add UNC locations to the included folder list?

In the Configure Folder Locations Window, hold down the Shift key while clicking on Include Folders. This will open a window where you can paste a UNC path directly, instead of the usual “Browse for Folder” dialog.

Can I use wildcard patterns to exclude folders?

Yes, QuickJump supports wildcard patterns.

How are folders sorted in the main window?

Initially, the folder list is unsorted. After you start typing search terms, the results will be sorted based on your past usage.

How do I navigate using an existing File Explorer window instead of opening a new one?

Hit Alt+D in File Explorer before invoking QuickJump.

Can I use QuickJump to copy or move files in Windows File Explorer?

Yes, absolutely. Just follow these simple steps:

  1. Select the file(s) you would like to copy in File Explorer.
  2. Hit Ctrl+C for copy (or Ctrl+X for move).
  3. Use QuickJump to open the destination folder in File Explorer.
  4. Hit Ctrl+V to copy / move the files.