Product Support Lifecycle Policy

This table outlines our product support policy. Please use this information when making decisions regarding product edition selection, upgrading and using our products.

Type of Support Standard Support Priority Support
(Enterprise and Ultimate editions)
Self-help (FAQs, User Guides). Unlimited. Unlimited.
Product download and activation. Unlimited. Unlimited.
Phone support. Current version only. Current version plus two years of previous version.
Submit online/email ticket. Current version plus one year of previous version. Current version plus two years of previous version.
Online chat support. Current version only. Current version plus two years of previous version.
Priority support. Not available. Included.

Supported versions of TechHit products

This table lists currently supported versions of TechHit products. If a product version is not listed, it is past its end of support lifecycle.

Product / version Standard support Until Priority Support Until
AccountCheck v2 Phone, chat, email. Active. Phone, chat, email. Active.
EZDetach v6 Email. March 10, 2020. Phone, chat, email. March 10, 2021.
EZDetach v7 Phone, chat, email. Active. Phone, chat, email. Active.
MessageSave v6 Email. March 29, 2020. Phone, chat, email. March 29, 2021.
MessageSave v7 Phone, chat, email. Active. Phone, chat, email. Active.
QuickJump v1 Email. March 8, 2020. Phone, chat, email. March 8, 2021.
QuickJump v2 Phone, chat, email. Active. Phone, chat, email. Active.
SendAware v2 Email. March 22, 2020. Phone, chat, email. March 22, 2021.
SendAware v3 Phone, chat, email. Active. Phone, chat, email. Active.
SimplyFile v4 Email. August 5, 2020. Phone, chat, email. August 5, 2021.
SimplyFile v5 Phone, chat, email. Active. Phone, chat, email. Active.
SimplyTag v2 Phone, chat, email. Active. Phone, chat, email. Active.
SnoozeIt v1 Email. August 5, 2020. Phone, chat, email. August 5, 2021.