Product Support Lifecycle Policy

This table outlines our product support policy. Please use this information when making decisions regarding product edition selection, upgrading and using our products.

Type of Support	Standard Support	Priority Support (Enterprise and Ultimate editions)
Self-help (FAQs, User Guides).	Unlimited.	Unlimited.
Phone support.	Current version only.	Current version plus two years of previous version.
Submit online/email ticket.	Current version plus one year of previous version.	Current version plus two years of previous version.
Online chat support.	Current version only.	Current version plus two years of previous version.
Priority support.	Not available.	Included.

Supported versions of TechHit products

This table lists currently supported versions of TechHit products. If a product version is not listed, it is past its end of support lifecycle.

Product / version	Standard support	Until	Priority Support	Until
AccountCheck v2 (current)	Phone, chat, email.	Active.	Phone, chat, email.	Active.
EZDetach v7 (current)	Phone, chat, email.	Active.	Phone, chat, email.	Active.
EZDetach v6 (previous)	Email.	March 10, 2020.	Phone, chat, email.	March 10, 2021.
MessageSave v7 (current)	Phone, chat, email.	Active.	Phone, chat, email.	Active.
MessageSave v6 (previous)	Email.	March 29, 2020.	Phone, chat, email.	March 29, 2021.
QuickJump v2 (current)	Phone, chat, email.	Active.	Phone, chat, email.	Active.
QuickJump v1 (previous)	Email.	March 8, 2020.	Phone, chat, email.	March 8, 2021.
SendAware v3 (current)	Phone, chat, email.	Active.	Phone, chat, email.	Active.
SendAware v2 (previous)	Email.	March 22, 2020.	Phone, chat, email.	March 22, 2021.
SimplyFile v5 (current)	Phone, chat, email.	Active.	Phone, chat, email.	Active.
SimplyFile v4 (previous)	Email.	August 5, 2020.	Phone, chat, email.	August 5, 2021.
SnoozeIt v1 (previous)*	Email.	August 5, 2020.	Phone, chat, email.	August 5, 2021.
SimplyTag v3 (current)	Phone, chat, email.	Active.	Phone, chat, email.	Active.
SimplyTag v2 (previous)	Email.	March 30, 2021	Phone, chat, email.	March 30, 2022.

* - SnoozeIt has been superseded by SimplyFile v5.