Product Support Lifecycle Policy

We no longer provide customer support or updates - including security patches - for versions which are out of support. Supported versions receive ongoing updates. We recommend them for all users.

This table shows what each level of support includes. Please use this information when choosing a product edition, upgrading and using our products.

Type of Support	Standard Support	Priority Support (Enterprise and Ultimate editions)
Self-help (FAQs, User Guides).	Unlimited.	Unlimited.
Phone support.	Current version only. (Not for the Standard edition).	Current version plus two years of previous version.
Submit online/email ticket.	Current version plus one year of previous version.	Current version plus two years of previous version.
Priority support.	Not available.	Included.

Support status by version

Quick answer: the current version of every product is fully supported. Every previous version listed below has reached its end-of-support date. If a version is not listed at all, it is also out of support.

Product / version	Standard support	Until	Priority Support	Until
AccountCheck v2 (current)	Phone, email.	Active.	Phone, email.	Active.
EZDetach v7 (current)	Phone, email.	Active.	Phone, email.	Active.
EZDetach v6 (previous)	Email.	March 10, 2020.	Phone, email.	March 10, 2021.
MessageSave v7 (current)	Phone, email.	Active.	Phone, email.	Active.
MessageSave v6 (previous)	Email.	March 29, 2020.	Phone, email.	March 29, 2021.
QuickJump v2 (current)	Phone, email.	Active.	Phone, email.	Active.
QuickJump v1 (previous)	Email.	March 8, 2020.	Phone, email.	March 8, 2021.
SendAware v3 (current)	Phone, email.	Active.	Phone, email.	Active.
SendAware v2 (previous)	Email.	March 22, 2020.	Phone, email.	March 22, 2021.
SimplyFile v5 (current)	Phone, email.	Active.	Phone, email.	Active.
SimplyFile v4 (previous)	Email.	August 5, 2020.	Phone, email.	August 5, 2021.
SnoozeIt v1 (previous)*	Email.	August 5, 2020.	Phone, email.	August 5, 2021.
SimplyTag v3 (current)	Phone, email.	Active.	Phone, email.	Active.
SimplyTag v2 (previous)	Email.	March 30, 2021.	Phone, email.	March 30, 2022.

* - SnoozeIt has been superseded by SimplyFile v5.