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SendAware Frequently Asked Questions (FAQ)

Functionality

Does SendAware send my email data to TechHit servers?

SendAware logic is client-based. Your email is not sent to TechHit servers.

Installation and Compatibility

What operating systems are supported?

SendAware for Microsoft Outlook runs on Windows 7, 8, 8.1, 10, 2008 R2, 2012 R2 with the latest Service Pack.

What versions of Outlook are supported?

  • SendAware works with Outlook 2010, 2013, 2016 (both 32 and 64 bit).

Be sure to install the latest Office Service Pack. We recommend that you enable automatic Windows Updates to keep your system up-to-date.

Note

SendAware does NOT work with Outlook Express, Windows Mail or Outlook for Mac.

Are Office 365 accounts supported?

Yes.

Does SendAware work with Outlook Web Access (OWA)?

SendAware does not support Outlook Web Access. It requires regular Outlook.

How can I customize SendAware?

SendAware supports branding customization. You can configure it to display your company logo and a link to your organization’s information security policy.

I don’t see SendAware in Outlook after installing it. Why?

Restart Outlook. Make sure you shutdown Outlook completely during the restart. (Use the Task Manager to verify that Outlook is not running).

If the above does not help, please verify that the Apply macro security settings to installed add-ins option is OFF. If that option is checked, uncheck it and restart Outlook. It is located under:

  • Outlook 2010, 2013, 2016: File -> Options -> Trust Center -> Trust Center Settings -> Macro Settings.

If the above does not help, please try the steps listed in the next question.

SendAware has disappeared from my outlook. How do I get it back?

Please check the following location:

If you see SendAware on that list, select it and click Enable. Then restart Outlook.

In Outlook 2010, 2013, 2016, if the above does not help, please verify that the Apply macro security settings to installed add-ins option is OFF. If that option is checked, uncheck it and restart Outlook. It is located under:

  • Outlook 2010, 2013, 2016: File -> Options -> Trust Center -> Trust Center Settings -> Macro Settings.

If the above does not help, please try the steps listed in the next question.

Note

If this happens to you repeatedly, there is likely an issue with Outlook itself. By far, the most common reason for this is a corrupted PST/OST file. You will find a solution for this and other potential reasons in this article. Please run scanpst on all your PST/OST files. Please note that you have to run scanpst repeatedly on every PST/OST file, until it tells you that there are no more errors in the file.

How do I install the product for all users on a computer or a Terminal Server?

The default EXE installer installs the product for the current user only. We do provide a separate MSI installer for Administrators installing for all users.

I administer thousands of workstations. How do I easily deploy SendAware to all of them?

We provide a mechanism for large scale deployment and administration. Please contact us for details.

Licensing

How do I enter my license key into SendAware?

First, download and install the trial version of the product, if you have not already done so. Be sure install the version for which you have a license key.

Click More (on the TechHit Ribbon tab in the main Outlook window), then select Enter License Key.

Tip

Be sure to save your license key email in a safe place. You will need it if you decide to move the product to a new computer in the future.

How do I transfer my SendAware license to a new computer?

Please see this section of the User Guide. Be sure to save your license key email in a safe place.

How many licenses do I need?

You need one license for each computer where you install the product. If multiple users use the same computer (not at the same time), you only need one license for that computer, unless it is a shared server environment, such as Terminal Server, Citrix, etc. In that case, you need a license for each user who has an ability to run the product on that server. (Named user license, rather than concurrent license).