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SendAware Frequently Asked Questions

Functionality

Does SendAware send my email data to TechHit servers?

SendAware logic is client-based. Your email is not sent to TechHit servers.

Which edition is the trial version - Standard, Pro or Ultimate?

The trial version includes functionality of all three editions. This gives you an opportunity to evaluate all functionality to decided which edition best meets your requirements.

To decide which edition license to purchase, please review the feature matrix. If you need any help in making the decision, please do not hesitate to ask.

Installation and Compatibility

How do I install and activate the product?

Step 1 - Install the software

Download and install the trial version of the product, if you have not already done so. Run the installer and follow the prompts. If you have a license, be sure to install the version for which you are licensed.

Step 2 - Enter the license key

Click More (on the TechHit Ribbon tab in the main Outlook window), then select Enter License Key.

Tip

Be sure to save your license key email in a safe place. You will need it if you decide to move the product to a new computer in the future.

What operating systems are supported?

Windows 7, 8, 8.1, 10, 2012 R2, 2016 with the latest Service Pack. Microsoft .NET Framework version 4.6 or newer is required.

What versions of Outlook are supported?

  • SendAware v3 works with Outlook 2010, 2013, 2016, 2019, Office 365 (both 32 and 64 bit).

Be sure to install the latest Office Service Pack. We recommend that you enable automatic Windows Updates to keep your system up-to-date.

Note

SendAware does NOT work with Outlook Express, Windows Mail or Outlook for Mac.

Are Office 365 accounts supported?

Yes.

Does SendAware work with Outlook Web Access (OWA)?

SendAware does not support Outlook Web Access. It requires regular Outlook.

How can I customize SendAware?

SendAware supports branding customization. You can configure it to display your company logo and a link to your organization’s information security policy.

I don’t see SendAware in Outlook after installing it. Why?

Restart Outlook. Make sure you shutdown Outlook completely during the restart. (Use the Task Manager to verify that Outlook is not running).

If the above does not help, please verify that the Apply macro security settings to installed add-ins option is OFF. If that option is checked, uncheck it and restart Outlook. It is located under:

  • Outlook 2010, 2013, 2016: File -> Options -> Trust Center -> Trust Center Settings -> Macro Settings.

If the above does not help, please try the steps listed in the next question.

SendAware has disappeared from my outlook. How do I get it back?

Please check the following location:

If you see SendAware on that list, select it and click Enable. Then restart Outlook.

In Outlook 2010, 2013, 2016, if the above does not help, please verify that the Apply macro security settings to installed add-ins option is OFF. If that option is checked, uncheck it and restart Outlook. It is located under:

  • Outlook 2010, 2013, 2016: File -> Options -> Trust Center -> Trust Center Settings -> Macro Settings.

If the above does not help, please try the steps listed in the next question.

Note

If this happens to you repeatedly, there is likely an issue with Outlook itself. By far, the most common reason for this is a corrupted PST/OST file. You will find a solution for this and other potential reasons in this article. Please run scanpst on all your PST/OST files. Please note that you have to run scanpst repeatedly on every PST/OST file, until it tells you that there are no more errors in the file.

How do I install the product for all users on a computer or a Terminal Server?

The default EXE installer installs the product for the current user only. You will need to use an admin installer. See this section of the User Guide for the description of different types of installers.

I administer thousands of workstations. How do I easily deploy SendAware to all of them?

We provide a mechanism for large scale deployment and administration. Please contact us for details.

How do I ensure that the SendAware add-in stays enabled in Outlook?

Microsoft provides a mechanism for that. See the “System administrator control over add-ins” section here.

Licensing

How do I enter my license key into SendAware?

See this FAQ.

How do I transfer my SendAware license to a new computer?

Please see the Changing Computers section of the User Guide. Be sure to save your license key email in a safe place.

How many licenses do I need?

Starting with version 3, SendAware is licensed per-user. A licensed user can use the product on up to 5 devices, provided all devices are exclusively used by that user. If multiple users have access to a device where the product is installed, each user requires a license.

Prior to v3, SendAware was license per user per device.

How do I cancel my subscription?

We believe cancelling a subscription should be as easy as creating one.

If you ran into any issues, give us a chance to help you fix them.

Cancel your subscription.